Cancellation, Return and Exchange Policy

At House of D’AnshΓ©, every piece is selected with care. We encourage you to review the product description, size details and other product information before placing your order.

This policy outlines the terms applicable to cancellations, returns, exchanges and refunds for purchases made through our website.

1. Order Cancellation

Cancellation requests may be submitted before an order has been dispatched by contacting our customer support team with your order number.

Once an order has been dispatched, cancellation may no longer be possible through our standard process. Please contact our team for assistance.

If a cancellation is approved and a refund is applicable, it will be processed to the original payment method within the applicable processing timeline.

Nothing in this section limits any rights available to customers under applicable law.

2. Return & Refund Policy

House of D’AnshΓ© does not accept ordinary returns or offer refunds for change of mind, personal preference, incorrect size selection, colour preference, or dissatisfaction with the fit or appearance of a product.

However, eligible products may be exchanged for a different size, an available colour, or another piece from our collection, subject to the conditions outlined in this policy.

This policy does not exclude any remedy required under applicable law, including in cases involving defective, damaged, incorrect or materially misdescribed products.

3. Exchange Policy

We offer one exchange per eligible item, subject to the following conditions:

  • Exchange window: Exchange requests must be submitted within 7 days of delivery.

  • Exchange options: Eligible items may be exchanged for a different size, a different available colour, or another piece from our collection.

  • Product availability: All exchanges are subject to stock availability. We cannot guarantee that a preferred size, colour or replacement product will be available.

  • Product condition: Items must be unused, unworn, unwashed and unaltered, with their original tags and labels attached.

  • Sale items: Products purchased during sales, clearance events or at a discounted sale price are not eligible for standard exchanges.

  • Shipping charges: Customers are responsible for the shipping costs associated with an approved exchange, including the cost of returning the original product and any applicable shipping charges for the replacement.

  • Exchange frequency: Each eligible item may be exchanged only once under the standard exchange policy.

Please contact our team and obtain approval and return instructions before shipping any product back. Items sent without prior approval may not be accepted through the standard exchange process.

These standard conditions do not override any remedy required under applicable law for defective, damaged, incorrect or materially misdescribed products.

4. How to Request an Exchange

To request an exchange, please follow these steps:

  1. Contact our customer support team within 7 days of receiving your order.

  2. Share your order number and the name of the product you wish to exchange.

  3. Specify the reason for the exchange and your preferred replacement size, colour or product.

  4. Wait for our team to confirm eligibility, availability and return instructions.

  5. Pack and ship the product according to the instructions provided by our team.

An exchange request is subject to review and confirmation by our team. Please do not dispatch the product before receiving return instructions.

5. Product Condition & Packaging

To qualify for a standard exchange, the product must be returned in its original condition.

The item must be:

  • Unworn, unused, unwashed and unaltered.

  • Free from stains, marks, odours, damage or signs of use.

  • Returned with all original tags and labels attached.

  • Packed securely to prevent damage during transit.

Products that do not meet these conditions may be declined for a standard exchange following inspection.

Please retain your shipping receipt and tracking details until the exchange has been completed.

6. Sale, Discounted & Promotional Products

Products purchased during sales, clearance events or at a discounted sale price are not eligible for standard exchanges for change-of-mind or preference-based requests.

Any product-specific exception will be communicated by House of D’AnshΓ© at the time of purchase.

This exclusion does not remove any remedy required under applicable law where a product is defective, damaged, incorrect or materially different from its description.

7. Damaged or Defective Products

We take care to check our products before dispatch. If your order arrives damaged or you believe the product has a manufacturing defect, please contact our customer support team as soon as possible, preferably within 48 hours of delivery.

Please provide:

  • Your order number.

  • Clear photographs or a video showing the issue.

  • Photographs of the packaging, where relevant.

  • A brief description of the problem.

Our team may request additional information or an inspection to assess the issue and determine the appropriate resolution.

Where a product is confirmed to be damaged or defective, House of D’AnshΓ© will arrange an appropriate remedy in accordance with applicable law.

The 48-hour reporting request helps us investigate the issue promptly and does not automatically extinguish any rights or remedies available under applicable law.

8. Incorrect Product Received

If you receive a product that differs from the item you ordered, please contact our customer support team as soon as possible, preferably within 48 hours of delivery.

Please share your order number and clear photographs of the product received, its tags and the packaging.

Please avoid using, washing or altering the product while the issue is being reviewed.

Our team will verify the discrepancy and guide you through the next steps. Where an incorrect item is confirmed, an appropriate resolution will be arranged in accordance with applicable law.

The standard sale-item and customer-paid exchange-shipping rules do not override remedies required for an incorrect delivery.

9. Missing Items in an Order

If an item appears to be missing from your order, please notify our customer support team as soon as possible, preferably within 48 hours of delivery.

Please provide your order number and details of the item you believe is missing. Our team may review the order records, packing information and shipment details to investigate the issue.

Once the investigation is complete, we will communicate the appropriate next steps.

10. Made-to-Order Products

All made-to-order products are created specifically for the customer and are not eligible for exchange or refund under our standard policy.

Please review the product description, size details, customisation specifications and other relevant information carefully before placing your order.

Once a made-to-order order has been confirmed, cancellation may not be possible through our standard process.

11. Pre-Order Products

Pre-order products are subject to the availability, dispatch estimates and product-specific conditions stated on the relevant product page.

If you wish to cancel a pre-order, please contact our customer support team as early as possible. Cancellation eligibility will depend on the order status and the terms communicated at the time of purchase, subject to applicable law.

Once a pre-order has been dispatched, cancellation may no longer be possible through our standard process. Any exchange request will be assessed under this policy and the applicable product-specific terms.

12. Refund Processing & Store Credit

House of D’AnshΓ© does not provide refunds for ordinary change-of-mind or preference-based requests.

Where a cancellation or product-related issue qualifies for a refund under this policy or applicable law, the refund will be processed to the original payment method, unless another method is legally required or agreed where permitted.

Refund processing times may depend on the payment provider or bank. Our team will share the relevant information once a refund has been approved.

Store Credit for Exchange Price Differences

If an approved exchange involves a difference in the price of the replacement product, the applicable price difference will be handled through store credit, as confirmed by our team during the exchange process.

Store credit is not a cash refund. Its value, validity period and applicable redemption conditions will be communicated when it is issued.

This standard arrangement does not override any mandatory remedy available under applicable law.

13. Contact & Customer Support

For cancellation requests, exchange enquiries, damaged or defective products, incorrect deliveries or missing items, please contact House of D’AnshΓ© using the customer support details published on our website.

When contacting us, please include your order number and a clear description of your request so our team can assist you efficiently.